Returns Policy

The following refund policy applies to all products offered for sale on the tuffstuffaustralia.com web shop.

1. the Customer shall at no time cancel the whole or part of any order placed without prior approval;
2. the Customer shall not return Products without  prior written approval and only if the Products are in brand new and unused condition  with undamaged packaging and if three weeks or more have not passed since the earliest delivery date;
3. Tuffstuff Australia may otherwise elect to take back Products in saleable condition on such terms as it considered to be reasonable;
4. The Customer shall in any case pay to Tuffstuff Australia a restocking fee of 15% of the gross invoice value of all returns;
5. Notwithstanding other provisions of these Terms the Customer shall not return Products without first providing an original invoice as proof of purchase;
6. Notwithstanding any other provision of these Terms the Customer shall not return any Products which have been custom cut, custom processed or custom acquired
7. Products with manufacturing defects can be returned to Tuffstuff Australia at Tuffstuff Australia’s sole discretion for credit, replacement, exchange or repair.  Please contact the Tuffstuff Australia Customer Service department for a credit return authorization before returning any goods.